UNLOCK SYDNEY is a formally registered Bussiness in Australia ( New South Wales ) Registration Number: BN98422744
The following are the Terms and Conditions covering all orders placed with UNLOCK SYDNEY. Upon ordering from any website operated by UNLOCK-SYDNEY.COM.AU you confirm your agreement to these Terms and Conditions.
1. DESCRIPTION OF SERVICE
1.1The service of sourcing and supplying an unlock code begins at the point payment has been received from a customer.
2. CANCELLATION
2.1 Due to the nature of our supply chain, it is not possible for customers to cancel the service once payment has been received.
3. LEGALITY OF SERVICE
3.1 All of the services offered on this website are entirely legal in AUSTRALIA. If you are ordering from outside of this continents, please check your local restriction before ordering.
4. CUSTOMER RESPONSIBILITY
4.1 It is the customers responsibility to check the compatibility of their handset with the network they intend to use once unlocked.
4.2 Customers must understand that 3G compatible handsets are designed to work on the newer '3G only' networks such as 3 (UK) or 3 (AUS).
4.3 If customers intend to use a AUS network after performing an unlock, they should first ensure that the handset they are unlocking has not been reported lost or stolen. Lost or stolen handsets are barred/blocked in the AUSTRALIA once reported and cannot be used on any network once this occurs.
5. SERVICE DELIVERY TIMES
5.1 All prices and delivery times are as quoted.
5.2 Where delivery time is quoted as 'INSTANT', codes are delivered in real-time once payment is completed.
5.3 All delivery times quoted do not include weekends.
6. 100% MONEY BACK GUARANTEE
Almost all of the products on our website are covered by our 100% Money Back Guarantee.
We provide such a guarantee to provide honest customers with the reassurance that the product they are ordering will be delivered in good faith and will be fit for purpose.
In order to protect the legitimacy of this guarantee for all parties concerned, the guarantee itself is subject to the following terms:-
6.1 Guarantee applies to selected produts only, please check product description before ordering service.
6.2 Guarantee applies only where a customer has provided correct and accurate information about their mobile device.
6.3 Guarantee does not apply where customer assumes they are buying a SIM PIN code or SECURITY code which has been changed from the factory default and set by the OWNER. Our unlock codes do not bypass these type of locks. Our unlock codes ONLY remove the NETWORK restriction and allow the use of a rival SIM card and network operator.
6.4 Guarantee does not apply where customer is attempting to unlock a non-3G handset for use on a 3G network. This is not possible.
6.5 Guarantee does not apply where handset appears to be BLOCKED once unlocked (Handsets are blocked in the AUS. if reported lost or stolen).
6.6 Guarantee does not apply if it is proven that handset is not compatible with the intended SIM and/or network.
6.7 Guarantee does not apply if message received when attempting to unlock Nokia handset is "Cannot Undo Restricton" or "Not Allowed".
6.8 Guarantee applies only where customers have demonstrated that codes have failed by providing a detailed account of the procedure they followed and any error messages they received. We must be satisfied that the code is wrong or has failed to work.
6.9 Guarantee does not apply where customer has sought an alternative unlocking solution before properly and fully receiving the service ordered from us.
6.10 On rare ocassions, we may choose to extend the delivery time of an item if it has been delayed with our supplier. Guarantee does not apply where a a service is delivered slightly later than expected.
7. UNLOCKING INSTRUCTIONS
7.1 All unlocking services are provided with implicit and full instructions on how to perform the unlocking process of the handset. Our instructions are clear and concise and must be followed carefully. Technical Support is provided to those customers who encounter difficulties unlocking their handset.
8. CUSTOMER ERROR
8.1 No changes can be made to orders which have been fulfilled where customer error has occured in relation to the provision of data about the handset. Nor can refunds be provided in this instance.
8.2 In circumstances where an order is yet to be completely fulfilled and customer has provided incorrect data , we will endevour to cancel any existing order and replace it with new order details. If we are able to cancel the existing order successfully, the delivery time of any such new order will be from the point of change and not from the point of the first sale being processed. We cannot guarantee cancellation. If we are unable to cancel the order, the customer would be required to re-order with correct details.
9. NOKIA: 'CANNOT UNDO RESTRICTION' or 'NOT ALLOWED' MESSAGES
9.1 In a small number (around 2%) of orders received for Nokia Unlock Codes, there exist some handsets which are in a state of 'cannot undo restriction' or 'not allowed'. This state means that someone has already attempted to unlock the handset using 5 incorrect codes or the handset cannot be unlocked using unlock codes alone. Instead, the handset must be unlocked using specialist cable and software. It is not possible to tell if a handset is in this state until you attempt to unlock it by code. Unfortunately, we are unable to provide refunds to customers who receive either of these messages when attempting to unlock their handset using our codes.
10. BACKUP OF IMPORTANT DATA
10.1 Customers are strongly advised to make sure that their 'Contacts', 'Messages' and any other important data is properly backed up to a secure location prior to attempting any unlocking procedure. In almost all procedures, all data should remain in tact during the unlock process. However, we will not accept responsibility for the loss of customer data should this occur for any reason.
11. PRIVACY STATEMENT
11.1 We will always endeavour to take reasonable care to ensure that all of your personal details provided to us are stored securely using standard industry practices.
11.2 Your personal details will only ever be kept for the purposes of processing your order(s).
11.3 We will never pass any of your details on to a 3rd party without your prior consent.
11.4 We do not store customer payment card details, these are passed directly to our payment provider(s) for the purposes of payment only.
11.5 You can ask for your details to be completely removed from our database at anytime.
12. FRAUD & DECEPTION
12.1 We will not tolerate any attempts to obtain our services by fraudulent means. We report all such attempts to defraud our company to the relevant credit reference agencies and authorities.
12.2 To combat fraud, we are obliged to log the IP addresses of customer computers at each and every stage of the buying and delivery process.
12.3 Any attempts to defraud our company are passed on to our dedicated Debt Collection and Fraud Department. We already work closely with Paypal, Google, Internet Service Providers. Law Courts and a variety of Global Debt Recovery agents worldwide to successfully prove that our services have been digitally delivered in cases of fraud or mis-claims of 'non-receipt' We are often able to successfully recover monies in cases where payment has been reversed or charged back.
13. TERMINATION OF ORDERS
13.1 We reserve the right to terminate the order of any customer who demonstrates any form of verbal abuse or aggression towards any member of our staff either verbally or in writing. All communication will be terminated with such customers and all correspondence forwarded to our legal department. Any such customer would also forfeit their right to a refund in this instance.
14. DISCLAIMER
14.1 The domain name 'UNLOCK-SYDNEY.COM.AU', the website upon the domain and all associated software is legally owned & operated by UNLOCK SYDNEY.
16.2 All 3rd party brands & logos are the registered trademarks of their respected owners. This website is not affiliated or part of with any one of the carriers or handset manufacturers.
16.3 Please be aware that using unofficial products with your mobile phone may invalidate your phone's manufacturer's warranty.
The above conditions are in addition to your statutory rights which are not affected.
